Last Updated: August 20, 2026
fetchazonline (“we,” “us,” or “our”) operates the website fetchazonline.my. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or make a purchase.
Information We Collect
When you place an order or create an account, we collect the following categories of personal information:
- Contact details: name, email address, phone number, and shipping address
- Order information: products purchased, order value, and payment confirmation details
- Technical data: IP address, browser type, device information, and pages visited on our site
We do not collect or store full payment card numbers. Payment transactions are processed by our third-party payment providers.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status and delivery
- Respond to your inquiries submitted through our contact form or by email
- Improve our website functionality and customer experience
- Send promotional emails, only if you have opted in to receive them
Legal Basis for Processing
For customers located in the European Economic Area, we process personal data on the following legal bases: performance of a contract (order fulfillment), legitimate interest (website improvement and fraud prevention), and consent (marketing communications).
Sharing of Information
We share personal information only with service providers necessary to complete your order. These include payment processors, shipping carriers (USPS, UPS, FedEx), and email service providers. We do not sell personal information to third parties.
Your Rights Under GDPR
If you are located in the European Economic Area, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to data portability and the right to object to processing based on legitimate interest. To exercise any of these rights, please email info@fetchazonline.my.
Your Rights Under CCPA
If you are a California resident, you have the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, email info@fetchazonline.my or use the contact form on our Contact Us page.
Cookies and Tracking
Our website uses essential cookies to maintain your session and remember your cart contents. We may also use analytics cookies to understand how visitors interact with our site. You can disable non-essential cookies through your browser settings.
Data Retention
We retain order-related personal information for as long as necessary to fulfill the purposes described in this policy, typically for a period of seven years to comply with tax and accounting requirements. Marketing contact information is retained until you withdraw consent.
Security
We use SSL encryption across our website to protect the transmission of personal information. While no method of electronic transmission is completely secure, we take commercially reasonable measures to safeguard your data.
Children’s Privacy
Our website is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date.
Contact
For privacy-related questions, email info@fetchazonline.my or write to us at 7833 Fleta St, St. Louis, MO 63123, United States.